Privacy Policy

1.1) Purpose of This Policy

This Privacy Policy explains how CBR Badminton manages personal information collected through our venue, website, booking system, memberships, programs, events, communications, CCTV, access control systems, customer interactions, and related services.

1.2) Application of This Policy

This Privacy Policy applies to customers, members, visitors, players, spectators, parents, guardians, children, coaches, contractors, event participants, website users, booking account holders, and any person who interacts with CBR Badminton.

1.3) Meaning of Personal Information

Personal information generally means information or an opinion that identifies, or could reasonably identify, an individual.

This may include your name, contact details, photographs, video footage, booking history, membership records, payment-related records, CCTV footage, access records, incident records, communications, and other information connected to you.

1.4) Sensitive Information

Sensitive information may include health information, injury information, medical details, child safety information, emergency contact information, and other information that is treated with a higher level of privacy protection.

CBR Badminton will only collect sensitive information where reasonably necessary for safety, legal, operational, insurance, emergency, child safety, or service delivery purposes, or where you have provided consent.

2.1) Contact Information

CBR Badminton may collect:

• Name
• Phone number
• Email address
• Residential or postal address, where required
• Parent or guardian contact details
• Emergency contact details, where relevant

2.2) Account and Membership Information

CBR Badminton may collect:

• Account login details
• Booking account information
• Membership status
• Membership type
• Member benefits
• Stored credit or account balance records
• Rewards, loyalty, or activity records
• Account preferences
• Communication preferences

2.3) Booking and Attendance Information

CBR Badminton may collect:

• Court booking history
• Booking dates and times
• Court numbers
• Attendance records
• Group booking records
• Permanent or recurring booking records
• Coaching program participation
• Event and competition registration
• Cancellation, rescheduling, credit, and refund records
• No-show or late cancellation records

2.4) Payment-Related Information

CBR Badminton may collect payment-related information, including:

• Transaction date
• Transaction amount
• Payment status
• Receipt or invoice details
• Refund or credit records
• Surcharge or processing fee information
• Outstanding amounts
• Chargeback or payment dispute information

CBR Badminton does not intend to store full card details directly where payments are processed through third-party payment providers.

2.5) Program, Coaching and Event Information

CBR Badminton may collect information relating to:

• Coaching enrolments
• Skill level or playing level
• Training preferences
• Event participation
• Competition results
• Team or group participation
• Parent or guardian permissions
• Child safety requirements
• Attendance at social sessions, tournaments, or special events

2.6) Health, Safety and Incident Information

CBR Badminton may collect information relating to:

• Injuries
• Accidents
• Medical incidents
• First aid incidents
• Safety concerns
• Complaints
• Misconduct
• Refusal of entry
• Suspensions or bans
• Property damage
• Emergency situations
• Insurance or legal matters
• Incident reports and witness information

2.7) CCTV and Security Information

CBR Badminton may collect CCTV footage and security-related information for safety, security, incident management, asset protection, staff protection, customer protection, insurance, legal, and operational purposes.

CCTV does not operate in private areas such as bathrooms, toilets, or change rooms.

2.8) Access Control Information

CBR Badminton may collect information from access control systems, including:

• Door access records
• QR code usage
• PIN, fob, card, or app-based access records
• Booking-linked entry records
• Alarm records
• Unauthorised access attempts
• Tailgating or misuse of entry systems

2.9) Photography, Video and Media

CBR Badminton may collect photographs, video footage, social media content, event images, promotional images, or other media during:

• Events
• Competitions
• Social sessions
• Coaching programs
• Promotional activities
• Media days
• Opening events
• Sponsored activations
• Venue operations

Additional consent may be required for identifiable images or videos of minors.

2.10) Website and Digital Information

When you use our website, booking system, emails, social media, or online services, CBR Badminton may collect:

• IP address
• Device information
• Browser information
• Website usage data
• Cookies or similar tracking data
• Booking system activity
• Email engagement data
• Marketing preferences
• Online enquiry records

2.11) Feedback, Enquiries and Communications

CBR Badminton may collect:

• Emails
• Phone records
• Online forms
• Social media messages
• Feedback
• Reviews
• Complaints
• Testimonials
• Survey responses
• Customer service records

3.1) Information You Provide Directly

CBR Badminton may collect personal information when you:

• Make a booking
• Create an account
• Purchase a membership
• Add stored credit
• Join a program
• Register for an event
• Enter a competition
• Purchase products or services
• Contact us by email, phone, online form, social media, or in person
• Request a refund, credit, or rescheduling
• Submit feedback, complaints, or enquiries
• Participate in coaching, social sessions, events, or venue activities

3.2) Information Collected Automatically

CBR Badminton may collect information automatically through:

• Booking systems
• Payment systems
• Website analytics
• Cookies
• CCTV systems
• Access control systems
• Security systems
• Alarm systems
• Email or SMS platforms

3.3) Information from Third Parties

CBR Badminton may receive personal information from third parties where reasonably necessary, including:

• Booking platforms
• Payment processors
• Coaches
• Event organisers
• Parents or guardians
• Other members of a group booking
• Security providers
• Insurers
• Legal advisers
• Accountants
• Property managers
• Government agencies or authorities, where applicable

4.1) Providing Services

CBR Badminton collects personal information to:

• Process bookings
• Manage court access
• Manage memberships
• Process payments
• Manage stored credit
• Provide coaching programs
• Operate events and competitions
• Provide customer service
• Manage cancellations, credits, and refunds
• Communicate with customers
• Provide products and pro shop services

4.2) Safety and Security

CBR Badminton collects personal information to:

• Maintain a safe venue
• Monitor security
• Protect customers, staff, visitors, and property
• Investigate incidents
• Respond to accidents or emergencies
• Manage misconduct, refusal of entry, suspensions, or bans
• Prevent unauthorised access
• Support insurance, legal, or compliance matters

4.3) Venue Operations

CBR Badminton may use personal information to:

• Manage venue capacity
• Manage court allocation
• Plan programs and events
• Improve booking systems
• Improve customer experience
• Analyse attendance trends
• Manage staffing and operations
• Train staff
• Maintain accurate business records
• Improve facilities and services

4.4) Marketing and Communications

CBR Badminton may use personal information to send customers information about:

• Court bookings
• Memberships
• Coaching programs
• Events
• Competitions
• Social sessions
• Retail products
• Pro shop services
• Special offers
• Community updates
• Partner offers
• Sponsor promotions
• Commercial collaborations
• Other opportunities that may be relevant to the customer's relationship with CBR Badminton

4.5) Legal, Insurance and Compliance Purposes

CBR Badminton may use personal information for:

• Legal compliance
• Insurance claims
• Accounting and tax records
• Debt recovery
• Dispute resolution
• Regulatory obligations
• Safety obligations
• Child safety obligations
• Responding to lawful requests from authorities

5.1) General Use

CBR Badminton will generally use personal information for the purpose for which it was collected, or for related purposes that a customer would reasonably expect.

5.2) Disclosure to Service Providers

CBR Badminton may disclose personal information to third-party service providers where reasonably necessary, including:

• Booking system providers
• Payment processors
• Email providers
• SMS providers
• Website hosting providers
• IT support providers
• Cloud storage providers
• Security providers
• CCTV or access control providers
• Accountants
• Legal advisers
• Insurers
• Marketing service providers
• Professional advisers

5.3) Disclosure for Safety, Legal or Insurance Purposes

CBR Badminton may disclose personal information where reasonably necessary for:

• Safety
• Emergency response
• Incident investigation
• Insurance claims
• Legal advice
• Debt recovery
• Dispute resolution
• Compliance with law
• Responding to authorities
• Protecting staff, customers, visitors, or property

5.4) Disclosure to Parents, Guardians or Organisers

Where appropriate, CBR Badminton may disclose relevant information to a parent, guardian, coach, group organiser, school, or event organiser where reasonably necessary for safety, participation, program management, child supervision, emergency response, or service delivery.

5.5) No Sale of Personal Information

CBR Badminton does not sell personal information.

5.6) Overseas Storage or Processing

Some third-party platforms or service providers may store or process personal information in Australia or overseas.

Where this occurs, CBR Badminton will take reasonable steps to work with reputable providers and manage personal information appropriately.

6.1) CBR Badminton Marketing

CBR Badminton may use your personal information to send you information about CBR Badminton services, memberships, coaching programs, court bookings, events, competitions, social sessions, retail products, pro shop services, special offers, venue updates, and community updates.

6.2) Partner and Sponsor Promotions

CBR Badminton may send you marketing communications that include offers, promotions, events, products, services, or opportunities from selected partners, sponsors, suppliers, commercial collaborators, or affiliated organisations.

Where this occurs, CBR Badminton will generally send the communication itself and will not provide your personal contact details to the partner or sponsor unless you have consented, the disclosure is otherwise permitted by law, or the information has been appropriately de-identified or aggregated.

6.3) Third-Party Direct Marketing

CBR Badminton will not disclose your personal contact details to commercial partners, sponsors, suppliers, or other third parties for their own direct marketing purposes unless:

• You have given consent
• The disclosure is otherwise permitted by law
• The information has been appropriately de-identified or aggregated so that you cannot reasonably be identified

6.4) Commercial Partnerships

CBR Badminton may use customer information to support commercial partnerships, sponsorship proposals, brand collaborations, member benefits, venue activations, supplier relationships, and business development opportunities.

Where possible, this will be done using aggregated, statistical, or de-identified information.

6.5) Aggregated and De-Identified Data

CBR Badminton may use or share aggregated, statistical, or de-identified information with partners, sponsors, suppliers, investors, advisers, or commercial collaborators for:

• Business planning
• Sponsorship proposals
• Partnership development
• Venue reporting
• Marketing insights
• Service improvement
• Community engagement
• Program development
• Commercial planning

CBR Badminton will take reasonable steps to ensure individuals are not reasonably identifiable from aggregated or de-identified information.

6.6) Opt-Out

You may opt out of marketing communications at any time by using the unsubscribe function, updating your communication preferences, replying with an opt-out request where available, or contacting CBR Badminton directly.

CBR Badminton will take reasonable steps to action opt-out requests within the required timeframe.

6.7) Operational Communications

Even if you opt out of marketing communications, CBR Badminton may still send you non-marketing communications that are necessary for service delivery, including:

• Booking confirmations
• Payment notices
• Cancellation notices
• Credit or refund notices
• Safety updates
• Account updates
• Policy updates
• Membership updates
• Incident communications
• Venue closure notices
• Other operational messages

6.8) Sensitive Information and Children

CBR Badminton will not use health information, injury records, emergency contact information, child safety information, incident reports, or identifiable information about minors for partner or sponsor marketing unless appropriate consent has been obtained or the use is otherwise permitted by law.

7.1) CCTV Use

CCTV operates throughout CBR Badminton for safety, security, incident management, asset protection, staff protection, customer protection, insurance, legal, and operational purposes.

CCTV does not operate in private areas such as bathrooms, toilets, or change rooms.

7.2) CCTV Footage

By entering CBR Badminton, you acknowledge that you may be recorded by CCTV.

CCTV footage may be reviewed by authorised management, security providers, insurers, legal advisers, property managers, law enforcement, emergency services, or authorities where reasonably necessary.

7.3) Access Control

CBR Badminton may use access control systems, smart locks, QR codes, PINs, membership access, booking-linked entry permissions, alarms, or other security systems.

Information from these systems may be used to manage venue access, prevent unauthorised entry, investigate incidents, and protect venue security.

7.4) Unauthorised Access

Unauthorised access to CCTV systems, security systems, booking systems, access systems, alarms, payment systems, or network systems is strictly prohibited.

8.1) Venue and Event Photography

Photography and videography may occur during events, competitions, social sessions, coaching programs, promotional activities, media days, sponsored activations, opening events, and other approved venue activities.

8.2) Use of Images

CBR Badminton may use photos and videos taken at approved activities for:

• Social media
• Website content
• Marketing
• Promotional material
• Event highlights
• Community updates
• Internal records
• Event archives
• Sponsorship reports
• Partner promotions where appropriate

8.3) Incidental Appearance

Customers may appear incidentally in the background of photos or videos taken in public or event areas of the venue.

8.4) Customer Opt-Out

Customers who do not wish to be photographed or filmed should notify CBR Badminton staff before participation.

CBR Badminton will take reasonable steps to respect privacy requests where practicable, but cannot guarantee exclusion from all incidental background footage in public or event settings.

8.5) Minors

Additional consent may be required before using identifiable images or videos of minors for promotional purposes.

Parents or guardians should notify CBR Badminton if they do not wish their child to be photographed or filmed.

9.1) Information About Children

CBR Badminton may collect information about children or young people where necessary for:

• Coaching programs
• Junior training
• Events
• Competitions
• Safety
• Emergency contact
• Parent or guardian communication
• Child safety compliance
• Incident management
• Program administration

9.2) Parent or Guardian Information

Where children participate in CBR Badminton programs, coaching, events, competitions, or activities, CBR Badminton may collect parent or guardian contact details, emergency contact details, permission records, and relevant safety information.

9.3) Child Safety

CBR Badminton may use or disclose relevant information where reasonably necessary to protect the safety, wellbeing, or interests of a child or young person, or where required by law.

9.4) Marketing Involving Minors

CBR Badminton will not disclose identifiable information about minors to commercial partners or sponsors for their own direct marketing purposes unless appropriate consent has been obtained or the disclosure is otherwise permitted by law.

10.1) Collection of Sensitive Information

CBR Badminton may collect sensitive information where reasonably necessary for safety, emergency response, injury management, child safety, legal compliance, insurance, dispute resolution, or service delivery.

10.2) Examples of Sensitive Information

Sensitive information may include:

• Health information
• Injury records
• Medical incident records
• First aid information
• Emergency contact information
• Child safety information
• Accident or incident reports

10.3) Use of Sensitive Information

CBR Badminton will generally only use sensitive information for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect, such as safety, emergency response, incident management, insurance, legal, or compliance purposes.

10.4) No General Marketing Use

CBR Badminton will not use sensitive information for general marketing, partner promotions, or sponsor promotions unless appropriate consent has been obtained or the use is otherwise permitted by law.

11.1) Cookies and Similar Technologies

CBR Badminton's website, booking system, or digital platforms may use cookies or similar technologies to improve functionality, remember preferences, analyse usage, support booking processes, and improve customer experience.

11.2) Analytics

CBR Badminton may use website analytics or digital tools to understand how customers interact with our website, emails, booking system, and online services.

11.3) Managing Cookies

You may be able to adjust cookie settings through your browser or device. However, disabling cookies may affect website or booking system functionality.

11.4) Digital Advertising

CBR Badminton may use digital marketing tools, advertising platforms, or analytics services to promote CBR Badminton services, events, programs, memberships, retail products, partner offers, or sponsor promotions, where permitted by law.

12.1) Storage

Personal information may be stored in:

• Booking systems
• Payment systems
• Email systems
• Customer databases
• CCTV systems
• Cloud storage
• Accounting systems
• Incident records
• Access control systems
• Marketing platforms
• Physical records where required

12.2) Security Measures

CBR Badminton will take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification, or unauthorised disclosure.

Security measures may include:

• Password protection
• Restricted access
• Staff training
• CCTV access controls
• Secure third-party platforms
• Data retention practices
• Physical security
• Access control systems
• Internal procedures
• Incident management processes

12.3) No Guarantee of Absolute Security

While CBR Badminton takes reasonable precautions, no electronic system, website, booking platform, payment system, email system, or storage method can be guaranteed to be completely secure.

Customers should take reasonable steps to protect their account login details, passwords, payment information, and personal devices.

13.1) Retention of Personal Information

CBR Badminton will retain personal information for as long as reasonably necessary for the purpose for which it was collected, including business, legal, insurance, accounting, safety, operational, security, and dispute resolution purposes.

13.2) Deletion or De-Identification

Where personal information is no longer reasonably required, CBR Badminton may take reasonable steps to delete, destroy, archive, or de-identify it, subject to legal, operational, insurance, accounting, or record-keeping requirements.

13.3) CCTV Retention

CCTV footage may be retained for a limited period unless required for incident investigation, safety, security, legal, insurance, or dispute purposes.

The exact retention period may vary depending on system capacity, security requirements, operational needs, and whether footage is required for an incident or investigation.

13.4) Incident Records

Incident, injury, misconduct, refusal of entry, property damage, or safety records may be retained for longer periods where reasonably necessary for legal, insurance, risk management, or venue safety purposes.

14.1) Access Requests

Customers may contact CBR Badminton to request access to personal information held about them.

14.2) Correction Requests

Customers may request correction of personal information that is inaccurate, outdated, incomplete, irrelevant, or misleading.

14.3) Identity Verification

CBR Badminton may require identity verification before providing access to or correcting personal information.

14.4) Limitations

CBR Badminton may refuse access or correction in certain circumstances where permitted by law, including where access would affect the privacy of others, compromise security, prejudice an investigation, reveal commercially sensitive information, or be otherwise unlawful or unreasonable.

15.1) General Enquiries

Where practicable, customers may make general enquiries without identifying themselves.

15.2) When Identification Is Required

CBR Badminton may require personal information where necessary to:

• Make bookings
• Process payments
• Manage memberships
• Provide venue access
• Operate programs
• Manage safety
• Verify identity
• Handle incidents
• Comply with legal or operational requirements

15.3) Limits of Anonymous Use

Some services may not be available without personal information, including booking accounts, memberships, credits, refunds, coaching programs, events, competitions, and access control.

16.1) Privacy Enquiries

Privacy questions, access requests, correction requests, withdrawal of consent requests, opt-out requests, or complaints should be directed to:

16.2) Complaint Handling

CBR Badminton will take reasonable steps to respond to privacy complaints within a reasonable time.

16.3) Information Required for Complaints

To help CBR Badminton investigate a privacy complaint, customers may be asked to provide:

• Name and contact details
• Details of the privacy concern
• Relevant dates
• Relevant communications
• What outcome is being requested

16.4) Further Complaint Options

If a customer is not satisfied with CBR Badminton's response, they may be able to contact the Office of the Australian Information Commissioner or another relevant authority.

17.1) Consent

Where CBR Badminton relies on consent to collect, use, or disclose personal information, that consent may be express or implied depending on the circumstances and applicable law.

17.2) Withdrawal of Consent

Customers may withdraw consent where consent is required for a particular use or disclosure.

Withdrawal of consent may affect CBR Badminton's ability to provide certain services, including bookings, memberships, coaching programs, events, refunds, credits, access control, safety management, or marketing communications.

17.3) Marketing Consent

Customers may withdraw consent to marketing communications at any time through unsubscribe options, account preferences, or by contacting CBR Badminton.

18.1) Updates

CBR Badminton may update this Privacy Policy from time to time to reflect changes in law, business operations, technology, venue practices, booking systems, security systems, marketing practices, commercial partnerships, or services.

18.2) Latest Version

The latest version of this Privacy Policy will be available on the CBR Badminton website or upon request.

18.3) Continued Use

Continued use of CBR Badminton's website, booking system, venue, facilities, programs, or services after an updated Privacy Policy is made available constitutes acknowledgement of the updated policy.

19.1) Contact

For privacy enquiries, access requests, correction requests, opt-out requests, complaints, or questions about this Privacy Policy, please contact: